GOODS RETURN INFORMATION:

Please always contact the seller before returning the goods.

CONTACTS: OMNIVA, RIMI, Kaišiadorys (address: Gedimino g. 115A, Kaišiadorys 88804) or Rasuolė Andriukaitienė, Miško g. 14, Kaišiadorys, LT-56174, +370  671 00105;

If you have any questions contact here: e-mail: ercia.audimonamai@gmail.com

1. Return and exchange of goods

1.1. Return of goods takes place in accordance with 2001. June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 "On the Approval of the Rules for the Return and Exchange of Items".

1.2. The buyer must send the returned goods to OMNIVA, RIMI Kaišiadorys (address: Gedimino St. 115A, Kaišiadorys 88804). The consignment number must be provided to the Seller no later than within 24 hours after dispatch. Shipping costs are paid by the buyer.

When returning goods from abroad, send to the following address: Rasuolė Andriukaitienė, Miško str. 14, Kaišiadorys, LT-56174 Tel. +370 671 00105. The consignment number must be provided to the Seller no later than within 24 hours after dispatch. Shipping costs are paid by the buyer.

1.3 The cost of returning goods that are in good quality or replaceable goods is paid by the buyer.

1.4. In order to return the product (s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer by informing the Seller by e-mail, attaching photos of the item and / or parcel describing the issue.

1.5. The returned product must be in the original neat packaging, undamaged, unused, of the same set as received by the Buyer, without losing the appearance of the goods (undamaged labels, peeled off protective sheet, etc.). When returning the product, it is necessary to submit a paper (printed) document of its purchase (copy of the order, invoice copy).
1.6. When returning a quality product, only the amount of money paid for the product will be returned to the Buyer within 7 days. Shipping costs are not refundable to the buyer.
1.7. Upon returning the wrong product received, the Seller undertakes to replace such product with the required product. If the required goods are not available, the Buyer will be refunded all money (for the goods and the actual shipping costs incurred).
1.8. When a product is returned with a defect, the Seller undertakes to replace the defective product with a similar product or return the money to the Buyer.
1.9. In order to return a product (s) with defect, the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail, with photos or videos of the poor quality item and / or parcel describing the issue.

1.10. The returned product with a defect must be in the original tidy packaging, undamaged, unused, of the same set as received by the Buyer, without losing the appearance of the product (undamaged labels, peeled off protective sheet, etc.). When returning the product, a paper (printed) document of its purchase must be submitted.
1.11. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with these Rules

1.4-1.5, 1.9-1.10 the return procedures set out in points.

1.12. NON-RETURNABLE GOODS: furniture, lamps, watches, jewelry, jewelry; goods that have been manufactured to customer specifications or have been customized; underwear, socks and / or sleepwear; gift cards; perfumes, home scents, candles.

1.13. If the Buyer paid for the product with a gift voucher, the voucher and other additional amount paid (if it was paid) will be refunded.
1.14. If the Buyer returns the product purchased at a discount, the amount paid for the product with a valid discount is refunded.

2. Final Provisions
2.1. These Rules of Return of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
2.2. The law of the Republic of Lithuania applies to these rules. All disputes arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disagreements are resolved in accordance with the laws of the Republic of Lithuania.

IMPORTANT: If the returned product is from abroad, the buyer must be careful and write “Returned goods” on the packaging of the returned item. This will avoid customs duty. “Erčia. Audimo namai ”, is not responsible for any customs return fees. The customer is responsible for any return charges.